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Shipping & Returns

Shipping

PROCESS TIME
We aim to have orders processed within 1-2 business days.

DOMESTIC SHIPPING  – AUSTRALIA WIDE
Free shipping on orders over $150
Standard shipping Australia wide is $9.95 - please allow 2 - 4 business days, depending on location.
Express shipping Australia wide is $13.95 - please allow 1 - 4 business days, depending on location. 

STANDARD INTERNATIONAL SHIPPING* 
Flat rate Australia Post Registered International Shipping is $25.00 AUD
Delivery between 12-21 business days (shipping may take longer to some countries, so please be patient). Once an order has been shipped We are no longer responsible for goods shipped. Please check with your local post office if you experience problems during shipping.
*CUSTOMS/IMPORT TAXES FOR INTERNATIONAL ORDERS – All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. We will declare full dollar value on international shipments and must include an invoice for customs should they require it. Unfortunately we can not put a lower value on the parcel.

Returns / Exchanges

We want you to be 100% happy with your purchase. If you aren't, we will accept return of an unworn item within 14 days of its purchase for either a credit note or exchange. Items should be in their original condition, including tags. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be held responsible, so you may want to send it back to us by registered post. 

If you would like to request a return or exchange, please email info@roxanna.com.au. When returning your purchase, please include your name and email inside the parcel, if you do not include this information we won't know who you are. You're welcome to either an exchange or credit note for the return of your item, unless an original manufacturing fault is present. We do not offer monetary refunds for change of mind.

Note: All sale item purchases are final. We also do not offer refunds for changes of mind.